Refund Policy
Refund Policy Welcome to the official site for Mythic Legends. We value your commitment to the arena and are dedicated to creating a transparent and fair environment for every player, especially when it comes to digital purchases and payments. This Refund Policy details our approach to handling transactions and refund requests for all digital goods, services, and features offered through our platform. 1. Digital Purchases and Virtual Content All purchases made for in-game content — including champions, legends, chests, gems, event passes, boosters, or special offers — are final and non-refundable once the items have been credited to your account. Because digital goods are delivered instantly and may impact game progression or competition, these transactions cannot be reversed, returned, or exchanged. 2. Accidental or Mistaken Transactions If you believe you made a purchase by mistake (e.g., accidental taps, duplicate orders), you may submit a request for review through our support system. Each case is individually assessed based on: Whether the item was used, opened, or consumed The time that has passed since the transaction Your account’s transaction and refund history While refunds for accidental purchases are not guaranteed, we always strive for fairness and will do our best to help. 3. Subscription Services and Premium Features If our platform offers recurring subscriptions (such as VIP memberships, season passes, or exclusive access tiers), the following applies: Subscriptions can be canceled at any time via your account settings Refunds will not be provided for unused days in the current billing period Benefits will continue until the end of the current term after cancellation Billing errors or unauthorized subscription renewals may be eligible for a refund if reported promptly. 4. Failed Deliveries and Technical Errors If you have paid for a digital item but did not receive it due to a technical or system issue, please contact us with: A copy of your payment confirmation or receipt Details of the missing item or feature Your player ID or account details Our support team will investigate and, if appropriate, deliver the missing content or issue compensation/refund. 5. Unauthorized Transactions If a purchase was made without your knowledge or approval, notify us immediately. To ensure security, your account may be temporarily restricted during the investigation. Refunds for unauthorized transactions may be granted after review. Abuse of this process, however, can result in permanent account action. 6. Third-Party Platform Payments If you made your purchase through a third-party service (such as Apple App Store, Google Play, or another official partner), their individual refund policies and procedures apply. We are unable to process refunds for these transactions directly. Please contact the appropriate platform’s support for resolution. 7. Chargebacks and Payment Disputes Filing a chargeback or payment dispute with your bank or payment provider before contacting our support may result in: Temporary or permanent account suspension Loss of access to purchased items or progress Delayed resolution of your issue Please reach out to our support team first — most payment issues can be resolved quickly and fairly. 8. Fair Play and Refund Abuse To protect the Mythic Legends community, we monitor for refund abuse, fraudulent claims, or repeated requests. Accounts found to be exploiting refund procedures may face penalties including removal of content, progress reversal, or account suspension. For any payment-related questions or concerns, please contact our support team via the website. We are committed to ensuring your experience in Mythic Legends is enjoyable, secure, and fair. Thank you for battling with us in the legends’ arena.